Service
We know the answer
At SPiTZ Vet Care, we combine professional expertise with a passion for supporting you. Our service team is your reliable partner for important purchasing decisions, ensuring the smooth delivery of spare parts and accessories, rapid problem diagnosis, and technical training.
We are here to provide expert advice and assistance with any questions or problems you may have.
Dr. med. vet. Markus Spies
- FAQs
You will find the answers here.
SPiTZ Vet Care is a company run by veterinarians for veterinarians. We are passionate about providing high-quality, intelligent products ‘Made in Germany’ to support the excellent care of our animals. SPiTZ Vet Care is part of RZ Medizintechnik GmbH, a family-owned company with 30 years of experience, based in Tuttlingen, the global centre of medical technology. Founded in 2021, SPiTZ Vet Care draws on this experience and knowledge in the fields of endoscopy and general surgery, specialising in veterinary medicine.
Feel free to get in touch at any time using our contact form or by sending us an email at info@domain1.tld. Alternatively, you can call us on +49 7462 9470-41.
You can send orders by email to info@domain1.tld or you can contact your direct point of contact.
If you do not have the contact person’s details, please either email info@domain1.tld or call +49 7462 9470-41.
SPiTZ Vet Care offers a standard warranty period of one year. This does not cover incorrect handling, misuse or wear and tear.
There is no minimum order quantity. For custom-made products, the minimum order quantity depends on the product and the type of instrument. Please let us know which items you are interested in, and we will provide you with more detailed information.
SPiTZ Vet Care is part of RZ Medizintechnik, a company that holds all the necessary international certifications. These certificates can be viewed here.
It is possible to label the products with your own company name/logo and/or item number or without any labelling at all.
We participate in a large number of trade fairs and conferences each year. You can find an overview of these events here.
We provide a tracking number for every parcel we send, which you can use to check its location at any time.
We can ship your order using whichever carrier you prefer. The most popular options are DPD, FedEx, DHL, UPS and RIM Logistics.
If you think you would be a good fit for our team and would like to apply, please click here to fill out our online application form. We look forward to receiving your application.
We specialise in minimally invasive and general open surgery. Our extensive range of endoscopy products is centred on diagnostic endoscopy, flexible endoscopy, arthroscopy, laparoscopy and urogenital diagnostics and treatment. We also develop and supply high-quality instruments and services for general surgery, offering more than 10,000 instrument variants for traditional open surgery, orthopaedics, spinal and neurosurgery, and thoracic and abdominal surgery.
We believe that operating manuals and instructions for use are an integral part of every product, deserving the same level of attention as the product itself. You can find all instructions for use here.
We use universal power supplies with a rating of 100–240 V, 50/60 Hz.
We offer a variety of set recommendations for almost every area. You can find many of these in our catalogues and on our website. If you require additional sets, please contact us and we will put together a suitable one for you.
We have a special exchange offer on endoscopes from any manufacturer. Please let us know which model you have, and we will send you a quote as soon as possible. We also offer instrument and device exchange, as well as repair of all products from any manufacturer upon request.
Endoscope repairs usually take between one and two weeks. The duration of repairs to other instruments varies depending on the extent of the damage.
Deutsch
English